Privacy Policy – Vera Underwear (Australia)

Effective date: [9 sept, 2025]

At Vera Underwear (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and share your personal information when you use our website [www.veraunderwear.com] or interact with us.

1. What Personal Information We Collect

We may collect the following types of personal information when you shop with us, sign up, or contact us:

• Full name

• Shipping and billing address

• Email address

• Phone number

• Payment details (via secure third-party processors only)

• Order history and preferences

• Device and browsing information (via cookies and analytics)

We do not store your credit card details on our servers.

2. How We Collect Personal Information

We collect your personal information when you:

• Place an order on our website

• Contact us via email or form

• Subscribe to our newsletter or marketing campaigns

• Browse our website (via cookies and tracking tools)

All data is collected either directly from you or automatically through secure web technologies.

3. Why We Collect Your Information

We collect personal data to:

• Process and deliver your orders

• Send order updates and shipping confirmations

• Provide customer support

• Improve our products, services and website experience

• Send marketing emails (only with your consent)

• Comply with legal obligations

4. Disclosure of Personal Information

We may share your data with:

• Logistics and delivery partners (e.g., Australia Post, DHL)

• Secure payment providers (e.g., PayPal, Shopify Payments)

• Email platforms for newsletters (e.g., Klaviyo, Mailchimp)

• IT service providers (for hosting, analytics, support)

We will never sell your data to third parties.

Some of our service providers may be located outside Australia, including the USA and EU. We take reasonable steps to ensure those providers comply with Australian privacy laws.

5. Marketing Communications

If you opt-in to receive marketing, we may send you updates and special offers. You can opt out at any time via the “unsubscribe” link in our emails or by contacting us at info@veraunderwear.com.

6. Access, Correction & Deletion

Under the Australian Privacy Act, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (where appropriate)

To make a request, please contact info@veraunderwear.com. We will respond within a reasonable timeframe.

7. Cookies & Tracking

Our website uses cookies and analytics tools (e.g., Google Analytics, Meta Pixel) to:

• Improve your browsing experience

• Monitor website performance

• Provide personalised content and offers

You can control cookies via your browser settings.

8. Data Security

We take reasonable steps to protect your data, including:

• SSL encryption

• Restricted access to customer data

• Secure third-party payment systems

Despite these measures, no data transmission over the internet can be guaranteed as 100% secure.

9. Changes to This Privacy Policy

We may update this policy from time to time. All updates will be published on this page with the revised “effective date”.

10. Contact Us

If you have questions about this Privacy Policy, or wish to make a privacy complaint, contact us at:

📧 info@veraunderwear.com

We take all privacy complaints seriously and will investigate promptly in line with the OAIC guidelines.

🏢 Company Details

Maasdam S. / Vera Underwear
KVK: 88361640
Prins Bernhardstraat 6
5056 HK Berkel-Enschot
The Netherlands